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Frequently asked questions.
Answers to common questions about references, your work and your account.
What is Refsee?
Find professional video references with AI. Search ads, films and music videos by scene, colour or mood, then collect your ideas in shareable moodboards. The workspace also includes visual similarity search and AI creative tools for filmmakers, directors, designers and agencies.
How do I find a specific scene?
Describe the subject, setting, light or mood in the search field. Choose ads and music, movies or motion design, then use filters to refine the direction.
What are credits used for?
Credits are used for image, video and avatar generation, and creative editing tools. Each generator shows the cost before you start. Your available balance is shown in your account.
Can I share a moodboard?
Yes. Open your moodboard and enable its public link. Anyone with the link can view it. Turn the public link off to make the moodboard private again.
How do I download an invoice?
Open Billing & invoices from your account. Choose a completed payment, check the billing details and download your PDF invoice.
Can I cancel renewal?
Open Subscription from your account and choose Cancel renewal. The confirmation explains how your payment provider handles the cancellation.
Where is my generated work?
Open Generated in your library. Images, videos and avatars have separate tabs, with search and status filters. Work in progress updates automatically.
Can I use reference material in a client project?
Refsee is a search and creative workspace. Reference material may be copyrighted; make sure you have the rights required for your intended use.
Still looking for an answer?
Contact the Refsee team at hello@refsee.com.